Privacy policy

Privacy policy
Last updated: 22 January 2025


This Privacy Policy explains how MOYA CONCIERGERIE (‘Moya Conciergerie’ or the ‘Site’) collects, uses and safeguards the personal information of users of our website rentals.sanary.moyaconciergerie.com.

For the purposes of this Privacy Policy, ‘you’, ‘your’ and ‘yours’ mean you as a user of the Services, whether you are a customer, a visitor to the Website or another person whose information we have collected in accordance with this Privacy Policy.

This Policy complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act of 6 January 1978 as amended.

Please read this privacy policy carefully. By using our site or our services, you accept the terms of this Policy.

Article 1 - Data controller
The data controller is :

MOYA CONCIERGERIE
Registered office: 867 chemin de l'Huide, 83110 Sanary-sur-Mer
SIRET number: 933753667
E-mail: contact@moyaconciergerie.com

For more information about our company, please consult our legal notice.

Article 2 - Data collected
We collect your personal data in the following cases:

  • When booking: surname, first name, e-mail address, telephone number, postal address, payment details (via a secure platform).
  • When using the site: IP address, cookies, browsing data.
  • When subscribing to a newsletter (if accepted at the time of booking or if subscribing to the newsletter): e-mail address and consent.

Article 3 - Purposes of processing
The data collected is used for the following purposes:

  • Management of bookings (preparation, confirmation, modifications and follow-up of bookings).
  • Monitoring customer relations and service-related communications (e-mails, invoices, responses to requests).
  • Improving services via anonymised statistics.
  • Compliance with legal and regulatory obligations (accounting, tax).
  • Marketing and communication (sending newsletters or promotional offers, only with your consent).

Article 4 - Legal basis for processing
Personal data is processed on the following legal bases:

  • Performance of a contract: Management of bookings and associated services.
  • Consent: Newsletter subscription, acceptance of cookies.
  • Legal obligations: Retention of invoices and other mandatory documents.
  • Legitimate interest (analysis to improve services): Service improvement and customer communication.

Article 5 - Data retention
Your personal data is kept for the following periods:

  • Booking data: kept for 5 years after your last booking, unless there is a longer legal obligation (10 years for accounting purposes).
  • Marketing data: until you withdraw your consent.
  • Cookies: duration specified in our cookies policy.

Article 6 - Sharing data with third parties
Companies that support our Site and Services, such as Shopify. And payment platforms, such as Stripe and Shopify Payment.

We never sell your personal data to third parties.

Article 7 - Users' rights
In accordance with the RGPD, you have the following rights:

  • Right of access: Obtain a copy of your personal data.
  • Right of rectification: To correct inaccurate or incomplete data.
  • Right to erasure: Request the deletion of your data, unless required by law.
  • Right to restriction: To restrict certain processing operations.
  • Right to portability: Receive your data in a structured and readable format.
  • Right to object: Refuse certain processing operations (e.g. marketing).
  • Right to withdraw your consent: For example, for the newsletter.
  • Right of complaint: Contact the CNIL (www.cnil.fr).

To exercise these rights, please contact us by e-mail: contact@moyaconciergerie.com

Article 8 - Data security
We implement technical and organisational security measures, in particular:

  • Encryption of sensitive data (SSL/TLS).
  • Strict control of access to personal information.
  • Regular audits to identify and correct any vulnerabilities.

Article 9 - Cookies and tracking tools
We use cookies to improve the user experience, analyse traffic and personalise content and advertising.

What is a cookie?
A cookie is a small text file stored on your device (computer, tablet or smartphone) when you visit our site.

Types of cookies used :

  • Functional cookies: essential for the website to function properly.
  • Analytical cookies: to analyse traffic and improve our services (e.g. Google Analytics).
  • Marketing cookies: to personalise advertising (e.g. Meta Pixel).
  • You can manage your cookie preferences in our Cookie Policy.


Cookie retention period
Cookies are kept for a maximum of 13 months, in accordance with current regulations.

Managing cookie preferences
On your first visit to the site, a cookie management banner allows you to accept or refuse their use.

Deactivating cookies
You can also configure your browser to block or delete cookies. However, some of the site's functions may be affected.

To find out more
For more information on cookies and your rights, visit the CNIL website: www.cnil.fr.

Article 10 - Changes to the privacy policy
We reserve the right to modify this Policy at any time to reflect legal or technical developments. Important changes will be notified by e-mail or a message on the Site.

The updated version will always be available on this page, with the date of the last update.

Contact
If you have any questions or requests concerning this Privacy Policy, you can contact us:
E-mail: contact@moyaconciergerie.com
Telephone: +33 (0)7 57 83 84 16